bizcom

• Desktop software
• Internet sites
• Intranets
• Touch screens and kiosks
• Interactive television
• Printed information
• Mobile computing

• Inquiries
• Inspections
• User testing
• Prototyping
• Accessibility
• Information architecture
• Website reviews

internet sites

Everyone has experienced trying to find information or products on the Internet and being unable to do so. With the competition only a mouse click away it is a business imperative that users can find the information they want quickly and efficiently.

"To remain competitive, internet businesses must have an up-to-the-minute understanding of both the e-customer's activity and quality of experience " The Yankee Group

Improving the usability of your site is a fast, cost effective way to improve your competitive position.

I offer services that will improve the performance of your website, and also tell you who is visiting it, why they come and whether they achieve their goals.

You may be planning a new website feature or redeveloping your existing site but in either case if you want to achieve your business goals must build a site that helps the user to achieve their objectives quickly and easily.

User centred design involves scientifically structuring your information that is easy for your users to interact with.

Website information architecture designed and tested by me with input from real users is much more likely to be usable upon launch.

Getting a thorough understanding of usability implications before site building commences can considerably reduce development costs and timelines.

As part of the improvement process, I create a representation of your system using wireframes, which are mock-ups of individual interface screens.

As well as modelling the concepts, my wireframes also consider the site's intended content, intended audience, scenarios of use and technical constraints. These prototypes are created using tools such as Visio, Excel or Powerpoint.

Each element in the wireframe is verified by employing specialised techniques, to elicit user feedback on the developing user centred design. The wireframe is constantly revised based on this feedback and any necessary design modifications are made. Throughout this process the technical feasibility of the proposed solution is constantly monitored.